Turn Customer Support's daily work into AI agents

WorkLLM converts your support workflows into AI agents, handling everyday work from ticket triage and replies to escalations and reporting automatically, without adding headcount.

WorkLLM - Support Knowledge Hero

Teams at 80+ companies use our platform

Watson
2AV
Business.mn
Odiagen AI
Boxbox
Shelf Talker
Clear Trust
Guitar Kickstart
Apex
Layer Five
Arka
FeelPixel
Holzbau Binder
Landra
LeanAstro
N Essentials
Neures
Norzer
Nuovida
Pour
QL Consulting
Tuta
Zoetica
What slows support teams down

Customer Support Problems

Replies get drafted, but tickets don't move on their own

AI can draft the reply, but someone still checks the account status separately and updates the ticket by hand.

Support quality varies ticket by ticket

AI answers generically, but it doesn't know your actual product or policies, so someone still corrects or rewrites the answer.

Ticket health lives across separate queues

Checking which tickets are aging or at risk of breaching SLA still means opening every queue and comparing them yourself.

Escalations still get routed manually

A ticket that needs a specialist still gets read, judged, and forwarded by a person, one at a time.
Customer Support Use Cases

What your Support team runs on autopilot with WorkLLM

Tickets that resolve themselves

An AI agent checks the customer's order or account status and replies directly in the ticket, no manual lookup first.

Deliverable: Sent customer reply

Answers grounded in your real product

An AI agent answers common questions from your actual help docs and policies, not a generic guess.

Deliverable: Sent customer reply

A ticket health brief instead of checking every queue

An AI agent compares ticket age, volume, and SLA risk across every queue and flags what needs attention.

Deliverable: Ticket health brief + flagged tickets

Escalations routed automatically

An AI agent reads a ticket, judges whether it needs a specialist, and routes it to the right person automatically.

Deliverable: Routed ticket + notification

New tickets triaged the moment they arrive

An AI agent tags, prioritizes, and assigns incoming tickets automatically, based on your real rules.

Deliverable: Tagged and assigned ticket

Refund and policy responses drafted for review

An AI agent drafts a refund or return response using your approved policy language. Refunds above your threshold hold for approval before anything is processed.

Deliverable: Draft response, held for approval

From Manual to Automatic

Manual today With WorkLLM
Check account status, then write the reply yourself → An AI agent checks and replies in one step
Read and judge every ticket to decide if it needs a specialist → An AI agent routes it automatically
Open every queue to check what's aging or at risk → An AI agent compares them all and flags what needs attention
Tag, prioritize, and assign every new ticket by hand → An AI agent does all three automatically
Customer Support

Customer Support agents, ready from day one

Every agent below is available from day one. No configuration needed. Click any agent to see what it does and try it.

WorkLLM - Customer Insights

Customer Insights Agent

Give support leaders instant insight into recurring issues,
ICon - Competitor Insights

Competitive Intelligence Agent

Give your team instant answers on competitor positioning,
Icon - Customer Context

Customer Context Agent

Give reps a customer's full ticket history, plan
Icon - Support Knowledge

Support Knowledge Agent

Give reps instant troubleshooting steps, policy answers, and
Icon - Account Intelligence

Account Intelligence Agent

Give reps instant account history, deal context, and

FAQs

WorkLLM converts your support team’s daily work, ticket replies, triage, escalations, reporting, into AI agents that run on their own, with organization memory and model access built in.

Yes. An AI agent can pull from every queue and compare them against each other to flag what’s aging or at risk.

No, not unless you choose to. Refunds above a threshold hold for approval by default, and you can enable fully automatic processing once you’re confident in the process.

Yes. WorkLLM connects to Zendesk, Intercom, Gorgias, Slack, Gmail, WhatsApp, and more, so AI agents fit into your existing stack.

Yes. AI agents can run automatically on a schedule or a trigger, like a new ticket coming in or a weekly reporting date, keeping tickets moving without manual work.

Yes. Model orchestration gives you access to GPT, Claude, Gemini, Llama, Mistral, and 200+ others, automatically picking the right one for the job.

Your support workflows run end-to-end instead of stopping at a draft. An AI agent checks the account, drafts the reply, and updates the ticket, so common requests get resolved automatically instead of ending in a chat window someone has to act on by hand.

Every workspace runs in its own logical isolated tenant, with physical isolation available for Enterprise. Data is encrypted in transit and at rest, with full audit logs and access controls built in.

Your Customer Support team can start using AI agents today

From ticket replies to reporting, convert your support team's daily work into AI agents that run on their own, faster and more consistently, without adding headcount.

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