Intercom
WorkLLM connects with Intercom and helps you reply to conversations and manage support cases. Ask in plain language, or add it to an AI agent to automate any workflow using Intercom.
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What you can do in Intercom through WorkLLM
- Create, update, and reply to conversations
- Create and update contacts, with tags and custom attributes
- Create and manage tickets to track customer requests
- Assign, close, and reopen conversations
- Add notes to a contact or company
- Search conversations, contacts, and tickets using filters
- Create and manage companies and their associated contacts
- Use your existing saved macros for consistent responses
- Retrieve call recordings and transcripts
Security & Permissions
WorkLLM connects to Intercom through Intercom’s OAuth authorization, and only accesses what you explicitly approve. Nothing runs without your permission, every action is logged, and access can be revoked at any time from your workspace settings.
FAQs
What can WorkLLM do with Intercom?
WorkLLM handles conversation replies, ticket management, and contact updates in Intercom, so your team spends less time on repetitive support admin.
Is my Intercom data secure?
Yes. WorkLLM only accesses what you approve through Intercom’s own authorization, and you can revoke access anytime.
Can I control what WorkLLM sends in Intercom?
Yes. Every reply is visible before it sends, and nothing goes out without your setup allowing it.
Can WorkLLM assign conversations to the right team automatically?
Yes. WorkLLM can assign a conversation to a specific admin or team based on your criteria.
Can WorkLLM use our existing saved replies?
Yes. WorkLLM can pull from your saved macros to keep responses consistent with your team’s standards.
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