Zoho Desk
WorkLLM connects with Zoho Desk and helps you reply to tickets and manage support cases. Ask in plain language, or add it to an AI agent to automate any workflow using Zoho Desk.
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What you can do in Zoho Desk through WorkLLM
- Create a new ticket, with subject, description, department, and requester
- Pull ticket details, resolution, and full conversation threads
- List tickets across your Zoho Desk organization
- List and look up contacts, including by ID
- List departments, teams, and agent counts
- Pull agent and role details
Security & Permissions
WorkLLM connects to Zoho Desk through Zoho’s OAuth authorization, and only accesses what you explicitly approve. Nothing runs without your permission, every action is logged, and access can be revoked at any time from your workspace settings.
FAQs
What can WorkLLM do with Zoho Desk?
WorkLLM can create new tickets and pull details, threads, and resolutions from existing ones, so your team has visibility without switching tools.
Can WorkLLM update or reassign an existing ticket?
No, not currently. This integration can create and read tickets, but there’s no tool to update status, reassign an agent, or otherwise manage a ticket after it’s created.
Is my Zoho Desk data secure?
Yes. WorkLLM only accesses what you approve through Zoho’s own authorization, and you can revoke access anytime.
Can I control what WorkLLM changes in Zoho Desk?
Yes. Every action is visible before it runs, and nothing creates or changes without your setup allowing it.
Can WorkLLM pull the full conversation thread on a ticket?
Yes. WorkLLM can retrieve the latest thread or a specific thread within a ticket.
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