Zendesk
WorkLLM connects with Zendesk and helps you reply to tickets and update support cases. Ask in plain language, or add it to an AI agent to automate any workflow using Zendesk.
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What you can do in Zendesk through WorkLLM
- Create, update, and reply to tickets
- Search tickets, users, and organizations using Zendesk’s query syntax
- Apply existing macros to handle common requests consistently
- Organize tickets with tags, custom fields, and views
- Track ticket status, priority, and assignment
- Merge duplicate tickets or user records
- Create private side conversations to loop in another team
- Pull customer satisfaction ratings and survey responses
- Manage users, organizations, and group memberships
- Get notified and trigger a workflow automatically when a new ticket or a new user is created
Security & Permissions
WorkLLM connects to Zendesk through Zendesk’s OAuth authorization, and only accesses what you explicitly approve. Nothing runs without your permission, every action is logged, and access can be revoked at any time from your workspace settings.
FAQs
What can WorkLLM do with Zendesk?
WorkLLM handles ticket replies, organization, and routing in Zendesk, so your team spends less time on repetitive support admin.
Is my Zendesk data secure?
Yes. WorkLLM only accesses what you approve through Zendesk’s own authorization, and you can revoke access anytime.
Can I control what WorkLLM changes in Zendesk?
Yes. Every action is visible before it runs, and nothing replies, updates, or deletes without your setup allowing it.
Can WorkLLM apply our existing macros to tickets?
Yes. WorkLLM can apply any macro you’ve already set up, so responses stay consistent with your team’s standards.
Can WorkLLM merge duplicate tickets or user records?
Yes. WorkLLM can merge duplicate tickets and users to keep your data clean.
Can WorkLLM pull customer satisfaction data?
Yes. WorkLLM can retrieve satisfaction ratings and survey responses tied to your tickets.
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