Gorgias
WorkLLM connects with Gorgias and helps you reply to tickets and manage support cases. Ask in plain language, or add it to an AI agent to automate any workflow using Gorgias.
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What you can do in Gorgias through WorkLLM
- Create, update, and delete support tickets
- Add, remove, or set tags on a ticket
- Create and update customer profiles
- Merge duplicate customer records
- List and filter tickets by status, tag, or other criteria
- List and manage teams
- Pull event history for a ticket or account
- Manage account-level settings
Security & Permissions
WorkLLM connects to Gorgias through Gorgias’s OAuth authorization, and only accesses what you explicitly approve. Nothing runs without your permission, every action is logged, and access can be revoked at any time from your workspace settings.
FAQs
What can WorkLLM do with Gorgias?
WorkLLM handles ticket management, tagging, and customer records in Gorgias, so your team spends less time on manual data entry.
Is my Gorgias data secure?
Yes. WorkLLM only accesses what you approve through Gorgias’s own authorization, and you can revoke access anytime.
Can WorkLLM reply to a customer directly in a ticket thread?
Not currently confirmed. WorkLLM can create and update tickets, but a direct reply or message-sending action isn’t clearly supported by the current tool list.
Can I control what WorkLLM changes in Gorgias?
Yes. Every action is visible before it runs, and nothing creates, updates, or deletes without your setup allowing it.
Can WorkLLM merge duplicate customer records?
Yes. WorkLLM can merge two customer profiles, combining their data and history.
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